refunds and returns policy

We get it. Sometimes stuff ordered online doesn’t meet the expectations you had when you ordered it. If this is the case, please don’t hesitate to reach out to us at service@gentlemenscompany.com to sort out the best way forward. When emailing us, please provide your Name, Order #, the Product Name and as many details as necessary to communicate the issue. Please keep in mind the following qualifications for any return requests:

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it. (excluding faulty items)
• Your item must be in the original packaging. (excluding faulty items)

 

If you and the customer service representative determine that a return is indeed the best way forward, you will receive detailed instructions for shipping the product back to us. In cases where the product is damaged or is simply not what you ordered, we will be happy to cover the shipping costs for your return. Upon the discretion of your customer service representative and the nature of the return reason, you may be required to pay for the shipping costs to complete the return process. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If your package gets lost in the mail or arrives in less than favorable condition, please contact us immediately at service@gentlemenscompany.com. Don’t forget to provide your Name, Order #, the Product Name and as many details as necessary to communicate the issue.

• Lost Packages. Please keep in mind that many of our items may take up to 4 weeks to arrive. If this is the case for the product(s) that you’ve ordered, it will have been clearly communicated in the confirmation email that you received upon order completion. If you are unsure as to the estimated timing of the delivery or you are certain that the product is actually lost in the mail, don’t hesitate to email us right away and we will be happy to sort it out.
• Damaged Items/Packages. If your package arrives broken in any way, please email us to request a replacement or a refund. To assist us in processing such things on our end we will likely request that you send us some photos of the damage via email or text message. You may even want to attach some photos of the damage to your original email if you would like to speed up this process a bit.
• Faulty Products. If the item you receive is not damaged when you receive it but through normal use becomes unusable within 30 days of receipt, please follow the above instructions for returns.

Amazing customer service experiences are important to us. We want you to love what you’ve purchased from Gentlemen’s Company, so please don’t hesitate to reach out to us regarding any issues you may have with your order. We refuse to believe that negative experiences have to be “part of doing business”. It is our personal goal to ensure that every customer realizes that a Gentlemen’s Company is Always Good Company.

If you’re simply looking to track the shipping progress of your order, please visit our Tracking Page.